Welcome to Black Bean Foods, your trusted source for organic food in New Zealand. We are committed to providing high-quality organic products and ensuring a positive shopping experience for our customers. Please read our policies carefully.
Our website address: https://blackbeanfoods.co.nz/
Privacy Policy
Information Collection
We collect personal information such as your name, address, email, and payment details when you make a purchase or create an account on our website.
Use of Information
Your information is used to process orders, improve our services, and communicate with you. We do not share your personal information with third parties, except as necessary to complete your transaction.
Data Security
We implement secure processing measures to protect your information from unauthorized access. Our website uses SSL encryption to ensure your data is safe.
Return and Refund Policy
Return Eligibility
We accept returns within 30 days of purchase. Products must be unopened, unused, and in their original packaging.
Refund Process
To initiate a return, contact our customer service team. Once we receive the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Non-Refundable Items
Perishable goods, such as fresh produce and dairy products, are non-refundable unless they arrive damaged or spoiled.
Shipping Policy
Shipping Rates
We offer standard and express shipping options. Shipping rates are calculated based on your location and the weight of your order.
Delivery Time
Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. Please note that delivery times may vary based on your location and any unforeseen delays.
International Shipping
Currently, we only ship within New Zealand. We do not offer international shipping.
Terms of Service
Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including stock availability or pricing errors. If your order is canceled, you will receive a full refund.
Product Descriptions
We strive to provide accurate product descriptions. However, we do not guarantee that the descriptions are complete or error-free. If you receive a product that does not match its description, please contact us for assistance.
Changes to Policies
Black Bean Foods reserves the right to modify these policies at any time. Any changes will be posted on this page. Your continued use of our website constitutes your acceptance of the updated policies.
Contact Us
If you have any questions or concerns about our policies, please get in touch with us at:
Address: 79 O’Shannessey Street, Papakura, Auckland, New Zealand 2110
Phone: 09-298 0908
Email Address: admin@blackbeanfoods.co.nz
Thank you for choosing Black Bean Foods. We appreciate your business and are committed to providing you with the best organic products and services.
